Support
Email support@playbrightharbor.com. Tell us your phone model and what happened, and we'll reply within 2 business days.
Common questions
How do I play Spellburst?
Drag a piece of letter blocks onto the board. Any real word of 3 or more letters, reading left to right or top to bottom, glows. Tap a glowing word to cash it in, or keep building it into a longer word for more points.
Why didn't my word count?
Words need 3 or more touching letters in a straight line, across or down. If a real word still didn't glow, email us the word and we'll add it in the next update.
What do the bomb and 2x blocks do?
A 2x block doubles the points of any word that uses it. A bomb block also blows up the 8 blocks around it when you cash in its word.
How does the daily streak work?
Spell at least one word each day to grow your streak. Longer streaks earn more coins each day. If you miss a day, you can save your streak once a week.
I bought Remove Ads on a new phone. How do I get it back?
Open the game's settings and tap Restore Purchases, signed in with the same Apple ID or Google account you used to buy it.
How do I get a refund?
Purchases are handled by Apple and Google. For iPhone, go to reportaproblem.apple.com. For Android, use the Google Play Store order history. Contact us if you need help.
Will I lose my progress if I delete the app?
Yes. Progress is saved on your phone, so deleting the app removes it.